WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer. For more information, go to FAQ
PAYMENT
CHECKOUT
HOW DO I VIEW MY CART?
Click on the cart icon on the top right corner of the page at any time to view your cart.
IS OUR WEBSITE SECURE?
Yes. We employ the highest level of SSL security.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept Visa, MasterCard, American Express and Discover, as well as Apple Pay and Google Pay. Use whichever method you're most comfortable with.
SHIPPING, RETURNS & EXCHANGES
RETURNS & EXCHANGES
WHAT'S YOUR EXCHANGE/RETURN POLICY?
Your order just isn’t exactly what you were expecting? Please email us at shoporders@carnival.com and we’ll help get your order returned or exchanged. If you have not received a response from us, please check your SPAM folder. You can expect a response within two (2) business days.
All returns or exchanges must be filed within 30 days of receiving your order. All items must be returned unused and in their original packaging. In the event of an exchange/return, the customer is responsible for the cost of return shipping (unless the reason for return is a product defect, or the customer received the wrong item).
CAN I CHANGE OR CANCEL MY ORDER?
Of course! If you reach out to us within one hour during regular business hours, we can change or cancel your order immediately. Otherwise, we can always help you return or exchange any item.
SHIPPING
HOW MUCH DOES SHIPPING COST?
Standard shipping is determined based on order value. Expedited shipping is available for an additional cost. For standard shipping rates, please see table below:
|
Order Value Subtotal |
Shipping Cost |
| $0 - $24.99 | $4.95 |
| $25 - $74.99 | $7.95 |
| West $0 - $74.99 | $9.95 |
| +75 | Free Shipping |
HOW DO I TRACK MY ORDER?
As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, do not worry! Your order will usually take around 24-48 hours to be dispatched. Please note, tracking can take around 24-48 hours to update after dispatch. Orders with multiple items may ship separately with separate tracking numbers.
Please make sure to check your spam folder if you have not received tracking details for your order.
You can also track your order on the link below:
HOW LONG WILL IT TAKE TO GET MY ITEM?
Depends on the shipping method selected. Typically, standard shipping takes 2-5 business days and priority shipping takes 2 -3 business days. Orders to Alaska & Hawaii may take up to 5 extra business days.
DO YOU SHIP INTERNATIONALLY?
At this time we only ship to US customers.
OTHER
WHAT IS THE DIFFERENCE BETWEEN THE FUN SHOPS AND THE SHOP.CARNIVAL.COM STORE?
The Fun Shops are found on the Carnival.com website and include cruise essentials (e.g. stateroom décor, celebration cakes, water packages, etc.) for your next Carnival cruise. Products on the Fun Shops can only be shipped to a stateroom. Whereas the Shop.Carnival.com store offers a range of product that can only be shipped to your home.
Still confused?! Send us an email at shoporders@carnival.com and we’ll try to clarify!
HOW CAN I PROTECT MY PERSONAL INFORMATION?
Carnival customers who live in California or Nevada have extra rights regarding how their personal information is handled. Please read our Privacy Notice for details. If you are eligible and wish to exercise those rights, please access and complete the Do Not Sell Request Form. We will process your request within 45 days.
WHEN WILL I RECEIVE MY ORDER CONFIRMATION EMAIL?
Order confirmation emails are typically sent within a few minutes of placing your order, but it can take up to 24 hours - be sure to check your spam folder.
If you didn't receive your Order or Shipment Confirmation Email, please contact us at shoporders@carnival.com so that we can confirm the email address associated with your account. We often find that incorrectly typed email addresses are often the cause of missing emails.