FAQ

PAYMENT

CHECKOUT

HOW DO I VIEW MY CART?

Click on the cart icon on the top right corner of the page at any time to view your cart.

IS OUR WEBSITE SECURE?

Yes. We employ the highest level of SSL security.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept Visa, MasterCard, American Express and Discover, as well as Apple Pay and Google Pay. Use whichever method you're most comfortable with.

SHIPPING, RETURNS & EXCHANGES

RETURNS & EXCHANGES

WHAT'S YOUR EXCHANGE/RETURN POLICY?

Your order just isn’t exactly what you were expecting? Please email us at shoporders@carnival.com and we’ll help get your order returned or exchanged.
All returns or exchanges must be filed within 30 days of receiving your order. All items must be returned unused and in their original packaging. In the event of an exchange/return, the customer is responsible for the cost of return shipping (unless the reason for return is a product defect, or the customer received the wrong item).

CAN I CHANGE OR CANCEL MY ORDER?

Of course! If you reach out to us within one hour during regular business hours, we can change or cancel your order immediately. Otherwise, we can always help you return or exchange any item.

SHIPPING

HOW DO I TRACK MY ORDER?

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, do not worry! Your order will usually take around 24-48 hours to be dispatched. Please note, tracking can take around 24-48 hours to update after dispatch.

HOW LONG WILL IT TAKE TO GET MY ITEM?

Depends on the shipping method selected. Typically, standard shipping takes 2-5 business days and priority shipping takes 2 -3 business days. Orders to Alaska & Hawaii may take up to 5 extra business days.

DO YOU SHIP INTERNATIONALLY?

At this time we only ship to US customers.